Fulfillment Policy
At Uppership, we are committed to providing fast, reliable, and efficient fulfillment services to all of our clients. Our fulfillment policy ensures transparency and clarity regarding order processing, shipping, and returns.
1. Order Processing
- Orders received before 12 PM (local warehouse time) will be processed and shipped the same day, subject to product availability.
- Orders placed after 12 PM will be processed on the following business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping
- We offer standard, expedited, and overnight shipping options depending on client needs and warehouse locations.
- Shipping costs are calculated at checkout based on the size, weight, and destination of the package.
- Once your order has shipped, you will receive an email with tracking information.
3. Fulfillment Times
- Standard Fulfillment: Orders are typically fulfilled within 1-2 business days, but this may vary depending on inventory levels and specific client requests.
- Expedited Fulfillment: If you require faster processing, expedited fulfillment is available. Additional charges may apply for this service.
4. Shipping Partners
We partner with major carriers like UPS, FedEx, and USPS to provide flexible and reliable shipping options. Shipping times may vary depending on the shipping method selected and the destination.
5. Returns and Refunds
- We do not accept returns or exchanges for items fulfilled on behalf of clients unless there is an error on our part (e.g., incorrect items shipped).
- For any fulfillment errors, please contact us within 5 business days of receiving your order at info@uppership.com, and we will work to resolve the issue promptly.
- Clients are responsible for maintaining and communicating their own return policies to their customers. Uppership will assist with returns handling as per the client’s specifications.
6. Damaged or Lost Items
- Uppership is not responsible for lost or damaged items after they leave our warehouse. Please contact the shipping carrier directly to resolve any issues related to shipping damage or loss.
7. Shrinkage Allowance
- We maintain a shrinkage allowance of 0.05%, as outlined in our service agreement. Quarterly reviews are conducted to ensure inventory accuracy, and any discrepancies beyond the allowance will be addressed.
8. Contact Information
For any questions or concerns about our fulfillment process, please reach out to us at info@uppership.com
Selling in the US and Globally, simplified
Uppership has you covered – from your warehouse to your new US customers.
We handle this delicate and complex process from start to finish
We help you make sense of the US market and how your brand will fit
The first step of the journey is to identify if the US is the right market for your brand. And if so, what are the nuances? Competitive landscape, marketing channels, budget, and potential profit opportunities. Our comprehensive research will help make calculated decisions
We handle Logistics
The first step of the journey is to identify if the US is the right market for your brand. And if so, what are the nuances? Competitive landscape, marketing channels, budget, and potential profit opportunities. Our comprehensive research will help make calculated decisions
Our team is your team
We ensure you have the best talent at your disposal. From world-class logistics, product, and marketing experts. From shipping globally, to accessing leading marketplaces to productive collaborations with vetted influencers, we got you covered
What’s the process?
I. Research
Uppership conducts comprehensive market and competitor research by leveraging advanced analytical tools to get data-driven insights, spiced with the deep understanding of the industry. We analyze market trends, customer behavior, and competitive landscape to develop tailored strategies that drive growth for our partners.
II. Marketing & Sales channels. (Optional)
Once the contract is signed, our sales and marketing team is ready to begin the work. Marketing could get very complex, costly, and ineffective if done poorly. We keep it simple and effective: SM, PR, and Influencers. However, you might have a brilliant in-house team, which is why this step is critical for success, but it’s optional to do it with us.
III. Dispatch
Uppership arranges a cost-effective shipping from you to the US. While your products are en route, we set up your digital warehouse profile, this includes: uploading product information, connecting sales channels, and setting up inventory. Once the products are in the warehouse, everything is labeled, photographed, and measured for accuracy. We’re ready to go live.
IV. Sales
(Drum roll)… Products are in. Marketing strategy and tools are lock and loaded. Anticipation is boiling up. Everything’s been leading up to this point… We receive our first order (Champagne pop)… Onward!
The timeline
How we market your brand?
- At the core of our marketing strategy is the single principle – building the community around partner’s products.
- It can be successfully achieved through Influencer and through the PR Marketing
- We believe that the future of e-commerce is in the content that people consume through the social media (mainly through video).
- Influencers are thought leaders, they shape the trends and the audience’s desires.
- PR Marketing is about getting a brand featured in the respectable niche magazines. It supports the influencer campaign.
Why Uppership?
business needs
to improve
everything we do
cost effective
A marketplace for unique vendors from around the world?
- At Uppership, we're always looking for new and innovative ways to help our partners succeed. That's why we're excited to announce that we have big plans for the near future: we're creating a marketplace for vendors of cool, creative, and unique brands from the globe!
- We believe there are lots of talented and innovative creators, that are waiting to be uncovered, and we’re eager to share their work with the world. The marketplace will feature a wide variety of products from different categories, all created by talented and passionate people who are ready to share their creations with the world.