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Fulfillment Policy

Fulfillment Policy

At Uppership, we are committed to providing fast, reliable, and efficient fulfillment services to all of our clients. Our fulfillment policy ensures transparency and clarity regarding order processing, shipping, and returns.

1. Order Processing

  • Orders received before 12 PM (local warehouse time) will be processed and shipped the same day, subject to product availability.
  • Orders placed after 12 PM will be processed on the following business day.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping

  • We offer standard, expedited, and overnight shipping options depending on client needs and warehouse locations.
  • Shipping costs are calculated at checkout based on the size, weight, and destination of the package.
  • Once your order has shipped, you will receive an email with tracking information.

3. Fulfillment Times

  • Standard Fulfillment: Orders are typically fulfilled within 1-2 business days, but this may vary depending on inventory levels and specific client requests.
  • Expedited Fulfillment: If you require faster processing, expedited fulfillment is available. Additional charges may apply for this service.

4. Shipping Partners

We partner with major carriers like UPS, FedEx, and USPS to provide flexible and reliable shipping options. Shipping times may vary depending on the shipping method selected and the destination.

5. Returns and Refunds

  • We do not accept returns or exchanges for items fulfilled on behalf of clients unless there is an error on our part (e.g., incorrect items shipped).
  • For any fulfillment errors, please contact us within 5 business days of receiving your order at info@uppership.com and we will work to resolve the issue promptly.
  • Clients are responsible for maintaining and communicating their own return policies to their customers. Uppership will assist with returns handling as per the client’s specifications.

6. Damaged or Lost Items

  • Uppership is not responsible for lost or damaged items after they leave our warehouse. Please contact the shipping carrier directly to resolve any issues related to shipping damage or loss.

7. Shrinkage Allowance

  • We maintain a shrinkage allowance of 0.05%, as outlined in our service agreement. Quarterly reviews are conducted to ensure inventory accuracy, and any discrepancies beyond the allowance will be addressed.

8. Contact Information

For any questions or concerns about our fulfillment process, please reach out to us at info@uppership.com